What is S-Card?
A customer appeared very nervous when checking in. My colleague Ann asked if we could be of assistance. The customer appreciated our asking and told us his suitcase had gone missing at the airport and he was very disappointed. In addition, he had received poor service, as no one had seemed to take any interest in his missing luggage.
A memorable wedding day
A couple in the Grill It! restaurant were having dinner and celebrating their 40th wedding anniversary. The assistant Henna from the dining room and Tatiana from the kitchen created a wonderful dessert dish for the, with a greeting. They were told this made it their best wedding anniversary ever. The comment of the assistant coach was: "I don't know which one of us enjoyed it more, our customers or ourselves!"
Better than expected
A couple wished for the quietest possible room, where the noise from the renovation of the Yrjönkatu bath would not be heard. I decided to surprise them with a room upgrade, and chose them a room on the 11th floor. The room had a seaview, and was on the opposite side of the renovation area. The customers were delighted and quite satisfied with their room.