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Data protection in S Group's hotels and restaurants
S Group processes your personal data in order to provide the best possible services for you. We store personal data of our hotel and restaurant clients, our business partners and our staff. Personal data includes, e.g. first and last name, telephone number or data on how you use a service.
S Group has allocated the processing of personal data into various registers according to how the data is used. For example, data in the S-Card customer loyalty register is only used for managing memberships.
Most of the registers used by our hotels and restaurants are maintained by the SOK Travel and Hospitality Industry Chain Management. It is, however, possible that our business units act as the data controllers of their own personal data registers.
Processing of personal data
What type of personal data do we collect?
S Group's personal data registers process personal data of customers, staff and business partners. The data processed in each register is based on the purposes of use of such data by the register. We only process personal data that is necessary for fulfilling the purposes of the registers.
How do we use your personal data?
We use data stored in S Group's personal data registers for pre-determined purposes. Based on the register, such purposes may include, for example, activities related to customer relationship management.
How do we collect your personal data?
Your personal data stored in S Group's personal data registers consists mainly of data submitted by yourself, e.g. when making a room or table booking at one of our locations.
Legal grounds for personal data processing
The processing of personal data by S Group's personal data registers has several legal grounds, including law, contract, agreement or legitimate interest.
Who processes your personal data?
Your personal data is only processed by employees of S Group and our service providers, who are specifically tasked with processing of personal data. We will always process your personal data carefully, maintaining good data processing practices.
Further information on the items discussed above, please read the privacy policies of each personal data register.
If you want to make reservations at co-op member prices and get Bonus points, log out of the My S-Card service.
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If you want to make a reservation as an S-Card customer, log out with your S-code and log in to the My S-Card service.
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Unfortunately, it is not possible to book S-Card bonus nights at St. Petersburg hotels through the online service. Please contact our Sales Service, tel. +358 20 1234 600.