S-Card

An S-Card's year of validity begins from the purchase of the membership. For example, a membership obtained on 3 January will remain valid until the end of January the next year.  When an S-Card membership is renewed, the new card period starts immediately after the previous period has ended, provided that the renewal is made prior to the expiration of the previous period. If you renew your membership later, the new card period begins from the date of the renewal.

You can subscribe to or cancel the S-Card newsletter and membership letters through the S-Card web service, on the page "Omat tiedot". You can also effect such changes by calling the S-Card Customer Service.

Your S-Card membership is valid for 12 months at a time, after which it will automatically end unless you renew your membership by paying the renewal fee. There is no need for a separate notice of termination. If your S-Card contains benefits, you can use the benefits during their respective periods of validity even after your S-Card membership has ended.

We will mail your new card in approximately two weeks. In the event that your S-Card is broken or lost, please contact the S-Card Customer Service to order a new card.

We will send new basic-level S-Cards for any Premium members whose membership continues as a basic-level membership during the following card period. These cards will arrive at the turn of the card period. You can use your existing S-Card Premium until the new card arrives, but the entitlement to Premium benefits will end when the Premium card period ends.

The annual fee for S-Card membership is €25. An S-Card Premium membership is free of charge and requires either 30 days of accommodation or purchases worth €7,000 during a membership period.

Yes, you can. The invoice sent to you for the purpose of renewing your membership is optional, meaning that you can disregard it without any further measures or consequences. You can renew your S-Card membership in our web service or at the reception of an S Group hotel at your convenience, such as during your next stay at one of our hotels.

An S-Card can be used at S Group hotels (Sokos Hotels and the Radisson Blu Hotels in Finland), the chain restaurants of S Group (Amarillo, Buffa, Fransmanni, Memphis, Rosso/RossoBottegaCucina, Sevilla and Torero), the coffee-shop chains of S Group (Coffee House and Presso), at ABC service stations and any individual restaurants of S Group. For a complete list of the outlets and locations where you can benefit from your S-Card, please check our webpages.

You can check the validity period of your membership in the Sokos Hotels application, S-Card web service, through S-Card Customer Service or at the reception of an S Group hotel. 

You can update your information in the S-Card membership register through the My S-Card Web service, Sokos Hotels application, by e-mailing or calling S-Card Customer Service. You can also notify the S Group's Hotel Sales Service or the reception of our hotels of such changes.

By informing us of your e-mail address and consenting to receive marketing messages, you will receive a monthly newsletter which includes topical news relating to your customer membership. In addition you will receive membership letters which detail the benefits at your disposal and remind you in case any benefits are about to expire. The S-My account used for login requires that you also provide an email address.

You can renew your membership either in the Sokos Hotels app, on our webpage or at the reception desk of an S Group hotel. The annual fee for S-Card membership is €25.

You can order S-Card trought the S-Card web service or at the hotels reception. You will be provided with a temporary S-Card with all the attendant benefits immediately after your membership application. The actual S-Card will be delivered to the address you have submitted to the membership register within two weeks.

Accommodation days are registered for your own personal hotel stays, in connection with which you have used your S-Card. A bonus night paid for with S Points will also register as an accommodation day. In the event that you pay for the accommodation of another person or stay in a hotel for a special rate that does not include S-Card benefits or S Points, you are not entitled to an accommodation day.

S-Card purchases do not accumulate bonuses on your S-Etukortti card because they constitute two different loyal customer programmes. You can benefit from one loyal customer programme and the related benefits at a time.

Purchases related to accommodations at S Group hotels are registered on the day that follows the check-out date. Purchases related to meeting and restaurant services are registered on the day following the date of payment.  We credit the S Points earned from your registered S-Card purchases on your card once every month.

S-Card purchases registered on your S-Card include any meeting-venue, accommodation and restaurant services you pay for on the spot or which you approve for invoicing. A maximum sum of 3,400 euro per invoice or purchase is registered. If the sum of the invoice or S-Card purchase is greater than 3,400 euro, you will not receive benefits for the portion in excess of the maximum amount. Please remember to present your S-Card whenever you are settling or approving an invoice.

No. According to the Finnish Alcohol Act (section 51, paragraph 2),the payment of bonuses is also forbidden for alcohol purchases abroad if made in connection with a Finnish benefit programme.

No. When taking advantage of the family benefit, only one S-Card member is entitled to the S-Card service benefits. If your spouse also wishes to take advantage of the S-Card benefits in relation to the accommodation, the price of the accommodation should be changed to the price of a double-occupancy room.

Yes, you are. When two S-Card members share a double-occupancy room and pay for double occupancy, both are entitled to the S-Card service benefits.

S-Card benefits are personal and cannot be transferred to another S-Card. Instead, you can use your S Points for the benefit of another person by purchasing an S Group gift voucher from the reception of an S Group hotel. Furthermore, any bonus nights paid for with S Points may be reserved for another person, in which case the S-Card member gives his or her consent for the charging of the S Points in connection with the reservation.

If you collect and use various benefits as an S-Card member during both business and private trips, you are obligated to agree upon the use of the card and its benefits with your employer. Using the benefits you have earned for private purposes may be considered a benefit subject to taxation. For more information, please go to www.vero.fi

You can use S Points to pay for products and services with co-op membership prices, such as a room reservation with a co-op membership price.  Please note that products and services with co-op membership prices do not accumulate S Points. Meal benefits cannot be used as payment for products or services with co-op membership prices.

In the case of any mistakes or errors, please contact the outlet or location you visited.

Meal benefits are valid for six months as of the date of their issuance. S Points are valid for 12 months. The validity period of S-Card benefits cannot be extended or changed.

In the case of, for instance, a €15 lunch, you can use a single meal benefit (worth €12) and pay for the rest by some other means, such as S Points or in cash.

S-Card benefits are included in the price whenever you stay at Sokos Hotels or Radisson Blu Hotels in Finland at the daily rate or your employer's negotiated rate. There are some limitations as to the registration of S-Card benefits when you book a room or a special-price room through a third party.
 

The value of a meal benefit is €12. You will earn one meal benefit on your S-Card per accommodation day, in connection with check-in. You can use the meal benefit for the payment of food and beverages at S-Card outlets and locations. Meal benefits are valid for six months, and each benefit, worth €12, must be used in full at one time. Please note that meal benefits cannot be used to pay for products with co-op membership prices and that any portions paid for with meal benefits do not accumulate S Points or other customer loyalty card benefits.

Yes, it can. The S-Card family benefit allows the free accommodation of both a family member and a pet living in your household (when staying at a price that entitles you to S-Card benefits, excluding S-Card bonus nights).

Any family member or pet from your household accompanying you on your travel may stay in the same double-occupancy room as you free of charge (when staying at a price that entitles you to S-Card benefits, excluding S-Card bonus nights).

Accommodation, restaurant and meeting venue purchases are registered as S-Card purchases up to a maximum amount of EUR 3,400 per transaction. In the event that the sum total is higher than that, the excess will not be registered as an S-card purchase.  S-Card purchases will not be registered for alcohol and tobacco products, products and services offered by a service provider outside of the S Group (e.g. extra activities), S-Card membership fees or products paid with a meal benefit. Purchases at ABC restaurants will also not be registered as S-Card transactions. The registration of an S-Card transaction requires you to visit our location in person to pay or accept the bill.

Accommodation prices may include restrictions and not all room prices necessarily allow you to earn loyal customer benefits.  In particular, the prices offered by travel agents and other booking channels independent of our hotel chains may involve restrictions regarding loyal customer benefits and the accumulation of S-Card purchases.

Yes, you can.

You will earn S Points of monetary value for your S-Card purchases. S Points are like cash with each point corresponding to one euro. S Points will begin accumulating from the very first S-Card purchase during the 12-month membership period as detailed in the following table. The more you concentrate your purchases, the more you stand to gain. 

S-Card purchases during the year of validity / S Points from S-Card purchases: 
€0–1,700 2%
€1,701–3,600 4%
€3,601–7,200 6%
€7,201– 8%

The S Points will be credited on the third day of each month for the S-Card purchases accumulated/registered during the previous month. The points will be valid for a period of 12 months. S Points can be used as a means of payment at S-Card outlets and locations. You can use S Points to pay accommodation, restaurant and meeting venue purchases as well as bonus nights. If your points are about to expire, you can also exchange them for an S Group gift card (minimum charge EUR 10) at S-Card locations.

You will accumulate S Points for your S-Card purchases up to a maximum of EUR 3,400 per transaction. Please note that purchases made at ABC service stations do not accumulate S Points and S Points cannot be used as a means of payment at ABC service stations. 

You can check the amount of your benefits in the Sokos Hotels application, S-Card web service, through S-Card Customer Service or at the reception desk of an S Group hotel.

A reward night is a specially priced stay paid for in full with S Points. Depending on the hotel, the price is 30, 34 or 65 S Points per day in a single-occupancy or double-occupancy room. The reward night must be paid for in full with S Points. Any possible extra beds are subject to a separate, hotel-specific charge. You can take care of the charges for extra beds and any other additional charges with a method payment of your own choosing. In the event that there are not enough S Points for an accommodation, its price will be changed to the normal price.

A bonus night paid for with S Points is reserved directly from the hotel or through our Sales Service. In addition to contacting the sales service or the hotel directly, you can make reservations for Finland's Radisson Blu Hotels via the internet at www.radissonblu.fi with either the SCARD or SCARDP (for Premium customers) discount code. Please remember to mention that you wish to use your S Points when making the reservation, so that we can check the availability of bonus nights with regard to time you have in mind. The number of bonus nights is limited and availability varies according to the reservation status of any particular hotel. S-Card Premium members are prioritised in terms of the availability of bonus nights and the price of their bonus nights is identical for standard and superior rooms, meaning that they can also book bonus nights during high season. During local special events, there may be limitations to the availability of bonus nights even for S-Card Premium members.

An S-Card member may also book a bonus night for another person. 

The membership level will be updated within a week of the fulfilment of the purchasing limit, at which point we will order your Premium card. The card will be delivered to the address you have submitted to the membership register within two weeks. However, the additional benefits of a Premium member will be at your disposal immediately after the membership level has changed, if you mention the Premium membership at our outlet or location.

If the purchase threshold is reached in the middle of a card period, you will initially be provided with a Premium card that is valid until the end of the respective card period. In such cases, you will also be provided with a new Premium card for the following card period when the period changes.

You will be entitled to an S-Card Premium membership when your S-Card purchases amount to at least €7,000 or when you have accumulated more than 30 accommodation days during a single card period. The Premium card will be sent to you automatically, without a separate order.

When an S-Card membership is upgraded to the Premium level, this membership level will remain valid until the end of the current card period and for the duration of the next card period. After this, the Premium membership will continue on an annual basis, provided that S-Card purchases during any one card period amount to 30 accommodation days or €7,000. If these criteria are not met within the card period, the Premium membership will end at the close of the card period.

The Premium membership will continue provided that your S-Card purchases during the current period amount to 30 accommodation days or €7,000. You will receive your new S-Card Premium once the card period changes. You can use your old Premium card until you receive the new Premium card.

No. Alcohol purchases are not included in the 7,000 euro sum required for the Premium level as the Finnish Alcohol Act (section 51, paragraph 2) prohibits all bonus arrangements in connection with alcohol purchases. 

Your booking details on the application will show whether the hotel uses mobile key.

As an S-Card customer, you will get a mobile key to your Sokos Hotels application after checking in, after 1 pm at the earliest.

A mobile key cannot be shared with another person. Your roommate can get a key card from the reception.

You can request a new confirmation code via the login menu.

Download the Sokos Hotels app from your application store. You can find it by the name Sokos Hotels. Sign in to the application with the S User Account you have linked to your S-Card.