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S-Card benefits

Meal benefit
When staying at S Group hotels at the standard daily rate or corporate contract rate, you get a meal benefit of €12. You can use the benefit at hotel restaurants, national S Group chain restaurants, at ABC restaurants (apart from Hesburger) and numerous other unique restaurants within the S Group. The benefit can be used for six months to pay for your food and drinks. The value of the meal benefit is €10 in Sokos Hotel in Tallinn. Meal benefits are always used one benefit at a time, and any unused portion of a benefit will not be refunded.
SPECIAL TERMS AND CONDITIONS
Meal benefits given in Finland may be used as payment only in Finland. The Sokos Hotel in Tallinn offers its own meal benefit voucher that can be used locally. Purchases paid for with a meal benefit or voucher do not accumulate S Points or any other customer loyalty benefits.


S Points
You will earn S Points of monetary value for your S-Card purchases. S Points are like cash with each point corresponding to one euro. S Points will begin accumulating from the very first S-Card purchase during the 12-month membership period as detailed in the following table. The more you concentrate your purchases, the more you stand to gain.
S-Card purchases during the year of validity / S Points from S-Card purchases:
€0–1,700 2%
€1,701–3,600 4%
€3,601–7,200 6%
€7,201– 8%
The S Points will be credited on the third day of each month for the S-Card purchases accumulated/registered during the previous month. The points will be valid for a period of 12 months. S Points can be used as a means of payment at S-Card outlets and locations. You can use S Points to pay accommodation, restaurant and meeting venue purchases as well as bonus nights. If your points are about to expire, you can also exchange them for an S Group gift card (minimum charge EUR 10) at the reception desk of an S Group hotel in Finland.
You will accumulate S Points for your S-Card purchases up to a maximum of EUR 3,400 per transaction. Please note that purchases made at ABC service stations do not accumulate S Points and S Points cannot be used as a means of payment at ABC service stations.

Sokos Hotels application
The Sokos Hotels app's main features:
- Quick and easy room booking for all Sokos Hotels in Finland and Tallinn
- Hotel check-in and check-out (in Finland)
- Electronic passenger card (in Finland)
- Mobile key (in some hotels in Finland)
- Room payment
- S-Card membership information: available benefits, S-points and history of purchases
- Customer information update

Family benefit
A family member and pet of your household may stay in your room free of charge when you book a double or twin room for your business trip (when staying at a price that entitles you to S-Card benefits). The benefit does not apply to booked bonus nights.

Pet benefit
Your pet stays with you for free of charge when you are staying at a price that entitles you to S-card benefits. The benefit does not apply to booked bonus nights.

Bonus nights
A reward night paid for by your S Points is a rewarding way to use S Points. Depending on the hotel, you will need at least 30, 34 or 65 worth of S Points. The bonus night must always be paid for in full with S Points. A reward night includes accommodation in a double Standard room, breakfast included.
The number of points required at Sokos Hotels for reward nights depends on the type of hotel; the price of a reward night at Solo and Break hotels is 65 S points, 34 S points at Original hotels and 30 S points in Heymo hotels (breakfast is not included in Heymo hotels) At Radisson Blu Hotels, the price of a reward night is 34 S points, apart from the Radisson Blu Grand Hotel Tammer (in Tampere), Radisson Blu Oulu (in Oulu) and the Radisson Blu Aleksanteri, Radisson Blu Royal and Radisson Blu Plaza (in Helsinki), where the price is 65 S points.
Depending on availability, Premium customers may book the bonus night in a Standard or Superior room. In addition, Premium customers may book a room of a higher class or a suite at hotel-specific rates when the room is paid for in full with S Points.
SPECIAL TERMS AND CONDITIONS
The availability of the reward night varies according to each hotel's reservation status. The reward night prices do not include S-Card service benefits, but you do accumulate S Points and an accommodation day. Any extra bed or pets will be charged for separately according to the hotel.
S Points and any reward nights paid for with the points are intended for the cardholder or his/her family and friends, not for resale. Please note that the reservation information concerning a reward night paid for with S Points cannot include any business information, and that the reward night cannot be invoiced. Reward nights must be paid for in full with S Points and are for leisure travel only. Reservations paid in advance cannot be changed or cancelled, and the payment will not be refunded.
Book a reward night from Sokos Hotels application, our online service or the Sokos Hotel sales service. When making a reservation, please mention that you will be using your S Points.
You can reserve a reward nights for Radisson Blu Hotels located in Finland via Sales Service Center, hotel or at Radisson Blu Hotel's website www.radissonblu.com with reservation code SCARDS or SCARDP (Premium S-Card customers).

My S-Card service
In the online service, you can make reservations, renew your membership and take a look at your accumulated benefits. You can also book a bonus night and pay for it using your S Points.
Meal benefit
When staying at S Group hotels at the standard daily rate or corporate contract rate, you get a meal benefit of €12. You can use the benefit at hotel restaurants, national S Group chain restaurants, at ABC restaurants (apart from Hesburger) and numerous other unique restaurants within the S Group. The benefit can be used for six months to pay for your food and drinks. The value of the meal benefit is €10 in Sokos Hotel in Tallinn. Meal benefits are always used one benefit at a time, and any unused portion of a benefit will not be refunded.
SPECIAL TERMS AND CONDITIONS
Meal benefits given in Finland may be used as payment only in Finland. The Sokos Hotel in Tallinn offers its own meal benefit voucher that can be used locally. Purchases paid for with a meal benefit or voucher do not accumulate S Points or any other customer loyalty benefits.
Hotel-specific benefits
S Points
You will earn S Points of monetary value for your S-Card purchases. S Points are like cash with each point corresponding to one euro. S Points will begin accumulating from the very first S-Card purchase during the 12-month membership period as detailed in the following table. The more you concentrate your purchases, the more you stand to gain.
S-Card purchases during the year of validity / S Points from S-Card purchases:
€0–1,700 2%
€1,701–3,600 4%
€3,601–7,200 6%
€7,201– 8%
The S Points will be credited on the third day of each month for the S-Card purchases accumulated/registered during the previous month. The points will be valid for a period of 12 months. S Points can be used as a means of payment at S-Card outlets and locations. You can use S Points to pay accommodation, restaurant and meeting venue purchases as well as bonus nights. If your points are about to expire, you can also exchange them for an S Group gift card (minimum charge EUR 10) at the reception desk of an S Group hotel in Finland.
You will accumulate S Points for your S-Card purchases up to a maximum of EUR 3,400 per transaction. Please note that purchases made at ABC service stations do not accumulate S Points and S Points cannot be used as a means of payment at ABC service stations.
Sokos Hotels application
The Sokos Hotels app's main features:
- Quick and easy room booking for all Sokos Hotels in Finland and Tallinn
- Hotel check-in and check-out (in Finland)
- Electronic passenger card (in Finland)
- Mobile key (in some hotels in Finland)
- Room payment
- S-Card membership information: available benefits, S-points and history of purchases
- Customer information update
Family benefit
A family member and pet of your household may stay in your room free of charge when you book a double or twin room for your business trip (when staying at a price that entitles you to S-Card benefits). The benefit does not apply to booked bonus nights.
Pet benefit
Your pet stays with you for free of charge when you are staying at a price that entitles you to S-card benefits. The benefit does not apply to booked bonus nights.
Bonus nights
A reward night paid for by your S Points is a rewarding way to use S Points. Depending on the hotel, you will need at least 30, 34 or 65 worth of S Points. The bonus night must always be paid for in full with S Points. A reward night includes accommodation in a double Standard room, breakfast included.
The number of points required at Sokos Hotels for reward nights depends on the type of hotel; the price of a reward night at Solo and Break hotels is 65 S points, 34 S points at Original hotels and 30 S points in Heymo hotels (breakfast is not included in Heymo hotels) At Radisson Blu Hotels, the price of a reward night is 34 S points, apart from the Radisson Blu Grand Hotel Tammer (in Tampere), Radisson Blu Oulu (in Oulu) and the Radisson Blu Aleksanteri, Radisson Blu Royal and Radisson Blu Plaza (in Helsinki), where the price is 65 S points.
Depending on availability, Premium customers may book the bonus night in a Standard or Superior room. In addition, Premium customers may book a room of a higher class or a suite at hotel-specific rates when the room is paid for in full with S Points.
SPECIAL TERMS AND CONDITIONS
The availability of the reward night varies according to each hotel's reservation status. The reward night prices do not include S-Card service benefits, but you do accumulate S Points and an accommodation day. Any extra bed or pets will be charged for separately according to the hotel.
S Points and any reward nights paid for with the points are intended for the cardholder or his/her family and friends, not for resale. Please note that the reservation information concerning a reward night paid for with S Points cannot include any business information, and that the reward night cannot be invoiced. Reward nights must be paid for in full with S Points and are for leisure travel only. Reservations paid in advance cannot be changed or cancelled, and the payment will not be refunded.
Book a reward night from Sokos Hotels application, our online service or the Sokos Hotel sales service. When making a reservation, please mention that you will be using your S Points.
You can reserve a reward nights for Radisson Blu Hotels located in Finland via Sales Service Center, hotel or at Radisson Blu Hotel's website www.radissonblu.com with reservation code SCARDS or SCARDP (Premium S-Card customers).
My S-Card service
In the online service, you can make reservations, renew your membership and take a look at your accumulated benefits. You can also book a bonus night and pay for it using your S Points.

All basic-level benefits.
Being a Premium customer, you will also receive all basic-level benefits.

Membership without any annual fee
Your Premium membership is free of charge. When the amount of your purchases exceeds the Premium limit during the membership period, your membership will be upgraded to the Premium level for the current and next card season. The free membership applies to the next new card season. The card season is always 12 months.

Room class upgrades
When arriving at the hotel, we will upgrade your reservation by one room class if such rooms are available.

Privilege to bonus nights
Bonus nights can be booked according to the availability of hotels but, being a Premium customer, you can choose from a larger range of rooms.
Depending on availability, Premium customers may book the bonus night in a Standard or Superior room. In addition, Premium customers may book a room of a higher class or a suite at hotel-specific rates when the room is paid for in full with S Points.
All basic-level benefits.
Being a Premium customer, you will also receive all basic-level benefits.
Membership without any annual fee
Your Premium membership is free of charge. When the amount of your purchases exceeds the Premium limit during the membership period, your membership will be upgraded to the Premium level for the current and next card season. The free membership applies to the next new card season. The card season is always 12 months.
Room class upgrades
When arriving at the hotel, we will upgrade your reservation by one room class if such rooms are available.
Privilege to bonus nights
Bonus nights can be booked according to the availability of hotels but, being a Premium customer, you can choose from a larger range of rooms.
Depending on availability, Premium customers may book the bonus night in a Standard or Superior room. In addition, Premium customers may book a room of a higher class or a suite at hotel-specific rates when the room is paid for in full with S Points.

Accumulation of S-Card purchases and benefits
Accommodation, restaurant and meeting venue purchases are registered as S-Card purchases up to a maximum amount of EUR 3,400 per transaction. In the event that the sum total is higher than that, the excess will not be registered as an S-card purchase. S-Card purchases will not be registered for alcohol and tobacco products, products and services offered by a service provider outside of the S Group (e.g. extra activities), S-Card membership fees or products paid with a meal benefit. Purchases at ABC restaurants will also not be registered as S-Card transactions. The registration of an S-Card transaction requires you to visit our location in person to pay or accept the bill.
Accommodation prices may include restrictions and not all room prices necessarily allow you to earn loyal customer benefits. In particular, the prices offered by travel agents and other booking channels independent of our hotel chains may involve restrictions regarding loyal customer benefits and the accumulation of S-Card purchases.
For example, S-Card transactions or other S-Card benefits will not be registered for the following prices:
For S-Card customers












S-Card News





Where can S-Card be used?

Sokos Hotels
Original, Break, Solo and Heymo hotels always have suitable options for you, whether for business or pleasure trips. As an S-Card customer, you can make use of benefits, a diverse range of services, and a smooth customer experience. You can make use of your S-Card benefits not just with accommodation, but also with meeting and restaurant service purchases, even if you are not accommodated with us.

S Group restaurants
You can make use of your S-Card customer benefits at hundreds of S Group restaurants all over Finland (excl. Hesburger locations). Our broad range of restaurants is sure to have delicious food and refreshing beverages suitable for your tastes. You can also use S-Card meal benefits to pay for your purchases at ABC service station restaurants.

Radisson Blu Hotels
You can also use your S-Card loyalty benefits in all Radisson Blu Hotels in Finland. Collect and use your benefits for accommodation, meeting and restaurant purchases on both business and pleasure trips.
Check your current S-Card exclusive offers in Radisson Blu Hotels in Finland here:
If you want to make reservations at co-op member prices and get Bonus points, log out of the My S-Card service.
If you want to make a reservation as an S-Card customer, log out with your S-code and log in to the My S-Card service.
Unfortunately, it is not possible to book S-Card bonus nights at St. Petersburg hotels through the online service. Please contact our Sales Service, tel. +358 20 1234 600.
Frequently asked questions
Customer


How is the card's year of validity determined?
An S-Card's year of validity begins from the purchase of the membership. For example, a membership obtained on 3 January will remain valid until the end of January the next year. When an S-Card membership is renewed, the new card period starts immediately after the previous period has ended, provided that the renewal is made prior to the expiration of the previous period. If you renew your membership later, the new card period begins from the date of the renewal.


How can I subscribe to or cancel the electronic newsletter?
You can subscribe to or cancel the S-Card newsletter and membership letters through the S-Card web service, on the page "Omat tiedot". You can also effect such changes by calling the S-Card Customer Service.


How can I terminate my S-Card membership?
Your S-Card membership is valid for 12 months at a time, after which it will automatically end unless you renew your membership by paying the renewal fee. There is no need for a separate notice of termination. If your S-Card contains benefits, you can use the benefits during their respective periods of validity even after your S-Card membership has ended.


I paid the renewal invoice for a new membership period. When can I expect to receive the new S-Card?
We will mail your new card in approximately two weeks. In the event that your S-Card is broken or lost, please contact the S-Card Customer Service to order a new card.
We will send new basic-level S-Cards for any Premium members whose membership continues as a basic-level membership during the following card period. These cards will arrive at the turn of the card period. You can use your existing S-Card Premium until the new card arrives, but the entitlement to Premium benefits will end when the Premium card period ends.


What are the benefits of an S-Card membership?


How much does S-Card membership cost?
The annual fee for S-Card membership is €25. An S-Card Premium membership is free of charge and requires either 30 days of accommodation or purchases worth €7,000 during a membership period.


I have no need for the S-Card membership right now. Can I renew my membership later?
Yes, you can. The invoice sent to you for the purpose of renewing your membership is optional, meaning that you can disregard it without any further measures or consequences. You can renew your S-Card membership in our web service or at the reception of an S Group hotel at your convenience, such as during your next stay at one of our hotels.


Where can I use an S-Card?
An S-Card can be used at S Group hotels (Sokos Hotels and the Radisson Blu Hotels in Finland), the chain restaurants of S Group (Amarillo, Buffa, Fransmanni, Memphis, Rosso/RossoBottegaCucina, Sevilla and Torero), the coffee-shop chains of S Group (Coffee House and Presso), at ABC service stations and any individual restaurants of S Group. For a complete list of the outlets and locations where you can benefit from your S-Card, please check our webpages.


How can I check my S-Card membership's period of validity?
You can check the validity period of your membership in the Sokos Hotels application, S-Card web service, through S-Card Customer Service or at the reception of an S Group hotel.


My contact information has changed. How can I update this information?
You can update your information in the S-Card membership register through the My S-Card Web service, Sokos Hotels application, by e-mailing or calling S-Card Customer Service. You can also notify the S Group's Hotel Sales Service or the reception of our hotels of such changes.


Why is there a question about my e-mail address on the order form?
By informing us of your e-mail address and consenting to receive marketing messages, you will receive a monthly newsletter which includes topical news relating to your customer membership. In addition you will receive membership letters which detail the benefits at your disposal and remind you in case any benefits are about to expire. The S-My account used for login requires that you also provide an email address.


How can I renew my S-Card membership?
You can renew your membership either in the Sokos Hotels app, on our webpage or at the reception desk of an S Group hotel. The annual fee for S-Card membership is €25.


How can I order an S-Card?
You can order S-Card trought the S-Card web service or at the hotels reception. You will be provided with a temporary S-Card with all the attendant benefits immediately after your membership application. The actual S-Card will be delivered to the address you have submitted to the membership register within two weeks.
Purchases


How are accommodation days registered?
Accommodation days are registered for your own personal hotel stays, in connection with which you have used your S-Card. A bonus night paid for with S Points will also register as an accommodation day. In the event that you pay for the accommodation of another person or stay in a hotel for a special rate that does not include S-Card benefits or S Points, you are not entitled to an accommodation day.


Will I also earn bonuses for S-Card purchases with my S-Etukortti card?
S-Card purchases do not accumulate bonuses on your S-Etukortti card because they constitute two different loyal customer programmes. You can benefit from one loyal customer programme and the related benefits at a time.


When will my benefits or points be registered on my S-Card?
Purchases related to accommodations at S Group hotels are registered on the day that follows the check-out date. Purchases related to meeting and restaurant services are registered on the day following the date of payment. We credit the S Points earned from your registered S-Card purchases on your card once every month.


What should I do to make sure that I receive the benefits?
S-Card purchases registered on your S-Card include any meeting-venue, accommodation and restaurant services you pay for on the spot or which you approve for invoicing. A maximum sum of 3,400 euro per invoice or purchase is registered. If the sum of the invoice or S-Card purchase is greater than 3,400 euro, you will not receive benefits for the portion in excess of the maximum amount. Please remember to present your S-Card whenever you are settling or approving an invoice.


Do I earn a transaction and S Points for alcohol purchases?


Do I earn a transaction and S Points for alcohol purchases made in Tallinn?
No. According to the Finnish Alcohol Act (section 51, paragraph 2),the payment of bonuses is also forbidden for alcohol purchases abroad if made in connection with a Finnish benefit programme.
Promotions and usage


My spouse is sharing my room with me on my business trip courtesy of the family benefit. Is my spouse, who is also an S-Card member, also entitled to the S-Card service benefits?
No. When taking advantage of the family benefit, only one S-Card member is entitled to the S-Card service benefits. If your spouse also wishes to take advantage of the S-Card benefits in relation to the accommodation, the price of the accommodation should be changed to the price of a double-occupancy room.


My colleague and I are staying in the same double-occupancy room. Are we both entitled to the S-Card benefits?
Yes, you are. When two S-Card members share a double-occupancy room and pay for double occupancy, both are entitled to the S-Card service benefits.


Are S-Card benefits personal?
S-Card benefits are personal and cannot be transferred to another S-Card. Instead, you can use your S Points for the benefit of another person by purchasing an S Group gift voucher from the reception of an S Group hotel. Furthermore, any bonus nights paid for with S Points may be reserved for another person, in which case the S-Card member gives his or her consent for the charging of the S Points in connection with the reservation.


Are S-Card benefits considered taxable income?
If you collect and use various benefits as an S-Card member during both business and private trips, you are obligated to agree upon the use of the card and its benefits with your employer. Using the benefits you have earned for private purposes may be considered a benefit subject to taxation. For more information, please go to www.vero.fi


Can I use my S-Card benefits to pay for products or services with co-op membership prices?
You can use S Points to pay for products and services with co-op membership prices, such as a room reservation with a co-op membership price. Please note that products and services with co-op membership prices do not accumulate S Points. Meal benefits cannot be used as payment for products or services with co-op membership prices.


My S-Card benefits have registered incorrectly. Benefits have been charged erroneously from my S-Card. What should I do?
In the case of any mistakes or errors, please contact the outlet or location you visited.


How long are benefits valid for and can the period of validity be extended?
Meal benefits are valid for six months as of the date of their issuance. S Points are valid for 12 months. The validity period of S-Card benefits cannot be extended or changed.


Can I use both a meal benefit and S Points for a single purchase?
In the case of, for instance, a €15 lunch, you can use a single meal benefit (worth €12) and pay for the rest by some other means, such as S Points or in cash.


Is the accumulation of S-Card benefits limited in any way?
S-Card benefits are included in the price whenever you stay at Sokos Hotels or Radisson Blu Hotels in Finland at the daily rate or your employer's negotiated rate. There are some limitations as to the registration of S-Card benefits when you book a room or a special-price room through a third party.


What is a meal benefit? How are meal benefits accumulated and how are they used?
The value of a meal benefit is €12. You will earn one meal benefit on your S-Card per accommodation day, in connection with check-in. You can use the meal benefit for the payment of food and beverages at S-Card outlets and locations. Meal benefits are valid for six months, and each benefit, worth €12, must be used in full at one time. Please note that meal benefits cannot be used to pay for products with co-op membership prices and that any portions paid for with meal benefits do not accumulate S Points or other customer loyalty card benefits.


Can the family benefit be used for the accommodation of both a family member and a pet living in my household?
Yes, it can. The S-Card family benefit allows the free accommodation of both a family member and a pet living in your household (when staying at a price that entitles you to S-Card benefits, excluding S-Card bonus nights).


What is a family benefit? How can I use my family benefit?
Any family member or pet from your household accompanying you on your travel may stay in the same double-occupancy room as you free of charge (when staying at a price that entitles you to S-Card benefits, excluding S-Card bonus nights).


What is an S-Card purchase? How are they accumulated?
Accommodation, restaurant and meeting venue purchases are registered as S-Card purchases up to a maximum amount of EUR 3,400 per transaction. In the event that the sum total is higher than that, the excess will not be registered as an S-card purchase. S-Card purchases will not be registered for alcohol and tobacco products, products and services offered by a service provider outside of the S Group (e.g. extra activities), S-Card membership fees or products paid with a meal benefit. Purchases at ABC restaurants will also not be registered as S-Card transactions. The registration of an S-Card transaction requires you to visit our location in person to pay or accept the bill.
Accommodation prices may include restrictions and not all room prices necessarily allow you to earn loyal customer benefits. In particular, the prices offered by travel agents and other booking channels independent of our hotel chains may involve restrictions regarding loyal customer benefits and the accumulation of S-Card purchases.


Can I pay for alcohol products with S Points or a meal benefit?
Yes, you can.


What is an S Point? How are S Points accumulated and how are they used?
You will earn S Points of monetary value for your S-Card purchases. S Points are like cash with each point corresponding to one euro. S Points will begin accumulating from the very first S-Card purchase during the 12-month membership period as detailed in the following table. The more you concentrate your purchases, the more you stand to gain.
S-Card purchases during the year of validity / S Points from S-Card purchases:
€0–1,700 2%
€1,701–3,600 4%
€3,601–7,200 6%
€7,201– 8%
The S Points will be credited on the third day of each month for the S-Card purchases accumulated/registered during the previous month. The points will be valid for a period of 12 months. S Points can be used as a means of payment at S-Card outlets and locations. You can use S Points to pay accommodation, restaurant and meeting venue purchases as well as bonus nights. If your points are about to expire, you can also exchange them for an S Group gift card (minimum charge EUR 10) at S-Card locations.
You will accumulate S Points for your S-Card purchases up to a maximum of EUR 3,400 per transaction. Please note that purchases made at ABC service stations do not accumulate S Points and S Points cannot be used as a means of payment at ABC service stations.


Where can I check the amount of benefits I have accumulated?
You can check the amount of your benefits in the Sokos Hotels application, S-Card web service, through S-Card Customer Service or at the reception desk of an S Group hotel.


What is a reward night?
A reward night is a specially priced stay paid for in full with S Points. Depending on the hotel, the price is 30, 34 or 65 S Points per day in a single-occupancy or double-occupancy room. The reward night must be paid for in full with S Points. Any possible extra beds are subject to a separate, hotel-specific charge. You can take care of the charges for extra beds and any other additional charges with a method payment of your own choosing. In the event that there are not enough S Points for an accommodation, its price will be changed to the normal price.


How is a bonus night paid for with S Points reserved?
A bonus night paid for with S Points is reserved directly from the hotel or through our Sales Service. In addition to contacting the sales service or the hotel directly, you can make reservations for Finland's Radisson Blu Hotels via the internet at www.radissonblu.fi with either the SCARD or SCARDP (for Premium customers) discount code. Please remember to mention that you wish to use your S Points when making the reservation, so that we can check the availability of bonus nights with regard to time you have in mind. The number of bonus nights is limited and availability varies according to the reservation status of any particular hotel. S-Card Premium members are prioritised in terms of the availability of bonus nights and the price of their bonus nights is identical for standard and superior rooms, meaning that they can also book bonus nights during high season. During local special events, there may be limitations to the availability of bonus nights even for S-Card Premium members.
An S-Card member may also book a bonus night for another person.
Premium Customer


I have spent 30 nights in S-Card hotels during my card period. When can I expect to receive my S-Card Premium?
The membership level will be updated within a week of the fulfilment of the purchasing limit, at which point we will order your Premium card. The card will be delivered to the address you have submitted to the membership register within two weeks. However, the additional benefits of a Premium member will be at your disposal immediately after the membership level has changed, if you mention the Premium membership at our outlet or location.
If the purchase threshold is reached in the middle of a card period, you will initially be provided with a Premium card that is valid until the end of the respective card period. In such cases, you will also be provided with a new Premium card for the following card period when the period changes.


How can I get an S-Card Premium membership?
You will be entitled to an S-Card Premium membership when your S-Card purchases amount to at least €7,000 or when you have accumulated more than 30 accommodation days during a single card period. The Premium card will be sent to you automatically, without a separate order.


How long is an S-Card Premium membership valid for?
When an S-Card membership is upgraded to the Premium level, this membership level will remain valid until the end of the current card period and for the duration of the next card period. After this, the Premium membership will continue on an annual basis, provided that S-Card purchases during any one card period amount to 30 accommodation days or €7,000. If these criteria are not met within the card period, the Premium membership will end at the close of the card period.


I am an S-Card Premium member and my card period is about to change. When can I expect to receive my new Premium card?
The Premium membership will continue provided that your S-Card purchases during the current period amount to 30 accommodation days or €7,000. You will receive your new S-Card Premium once the card period changes. You can use your old Premium card until you receive the new Premium card.


Do alcohol purchases accumulate the 7,000 euro sum required to reach the Premium level?
No. Alcohol purchases are not included in the 7,000 euro sum required for the Premium level as the Finnish Alcohol Act (section 51, paragraph 2) prohibits all bonus arrangements in connection with alcohol purchases.
Digital services


Which hotels use mobile key?
Your booking details on the application will show whether the hotel uses mobile key.


How can I get a mobile key?
As an S-Card customer, you will get a mobile key to your Sokos Hotels application after checking in, after 1 pm at the earliest.


Can I share a mobile key with a roommate?
A mobile key cannot be shared with another person. Your roommate can get a key card from the reception.


I can't log in to the web service because the confirmation code I gave is invalid. How can I get a new confirmation code?
You can request a new confirmation code via the login menu.


What is S User Account? And how can I get it?
You can create your S User Account when logging in to the web service.


How can I log in to the My S-Card web service?


Where can I get Sokos Hotels application? How do I log into an application?
Download the Sokos Hotels app from your application store. You can find it by the name Sokos Hotels. Sign in to the application with the S User Account you have linked to your S-Card.
My S-Card Service
In the online service, you can make reservations, renew your membership and take a look at your accumulated benefits. You can also book a bonus night and pay for it using your S-Points.

Order an S-Card
Only €25 per year and you will receive benefits when staying at S Group's hotels. For example, a €12 meal allowance per day (valid for 6 months), your spouse and a pet can stay in your room free-of-charge, hotel-specific offers and mobilekey.

S-Card Customer Service
S-Card Customer Service provides assistance in all S-Card related issues on weekdays from 9:00 a.m. to 4:00 p.m.
You can either call us (tel. +358 10 76 82777) or send us a message.
My S-Card Service
In the online service, you can make reservations, renew your membership and take a look at your accumulated benefits. You can also book a bonus night and pay for it using your S-Points.

Order an S-Card
Only €25 per year and you will receive benefits when staying at S Group's hotels. For example, a €12 meal allowance per day (valid for 6 months), your spouse and a pet can stay in your room free-of-charge, hotel-specific offers and mobilekey.

S-Card Customer Service
S-Card Customer Service provides assistance in all S-Card related issues on weekdays from 9:00 a.m. to 4:00 p.m.
You can either call us (tel. +358 10 76 82777) or send us a message.