SOLO SOKOS HOTEL TURUN SEURAHUONE HAS THE MOST SATISFIED CUSTOMERS
The goal of creating happiness is to make people fall in love with the hotels and leave them happier and in a better mood than they were when arriving. Happiness-creating acts are insightful, perhaps even extraordinary acts that customer service representatives do for the customer's benefit.
We can measure how happiness is created, and the main indicators of success are customer satisfaction and the customers' willingness to recommend us. This indicator is called NPS, and it is based on 30,000 customer reviews from last year. Among Solo hotels, Solo Sokos Hotel Turun Seurahuone achieved the best customer satisfaction, which was also the best NPS result in the entire Sokos Hotels chain.
"We are grateful for all of our amazing guests who have accepted our hotel warm-heartedly. A colossal thank you for all of your reviews and feedback that have allowed us to enjoy the feeling of happiness, joy and satisfaction in our everyday work," enthuses Tarja Jalonen, the hotel manager of Solo Sokos Hotel Turun Seurahuone.
SOLO SOKOS HOTEL TURUN SEURAHUONE
Humalistonkatu 2, Turku