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LET'S LOOK OUT FOR ONE ANOTHER

Taking care of our guests and staff is our number-one priority. When it comes to following hotel and restaurant safety and hygiene requirements, we make no concessions.


WE'LL LOOK AFTER YOU

Original Sokos Hotel Viru is following all of the Estonian Health Board's rules regarding COVID-19. Our staff have been instructed to follow precise hand hygiene and everyday safety requirements. We have added to our cleaning regime to make it even more effective and have made sure that soap, disinfectants and paper towels are available in sufficient amounts throughout the hotel. We have adapted the service model in our restaurants.

We would ask guests to only come to the hotel if they are in good health, and to observe all hygiene and safety measures while here. Only by doing so can we ensure one another's well-being.

In the organisation of our everyday work, we are bound by the new regulations issued by the Estonian government and the Estonian Health Board on 29.10.21. This means that anyone of at least 18 years of age who comes to Original Sokos Hotel Viru wishing to access the Amarillo restaurant, the hotel's café and pub, the Café Amigo nightclub, the hotel and KGB museum, the hotel's private saunas, the Merineitsi restaurant for breakfast, the conference centre and Starlight Cabaret performances at the Merineitsi restaurant must present a COVID certificate upon entry. Protective masks must be worn in all public spaces in Estonia, including on premises where COVID-19 certificates are checked.

The certificate, which can be presented on paper or digitally, must evidence one of the following:

  • that you are fully vaccinated; or
  • that you have contracted and recovered from COVID-19; or

The only service offered by Original Sokos Hotel Viru which you can make use of without providing evidence that you pose no risk of infection is the hotel's accommodation service, but in that case you will not be able to access the conference centre, the breakfast room, the Amarillo restaurant, the café, the pub, Starlight Cabaret performances, the hotel and KGB museum, the Café Amigo nightclub or the private saunas.
 

STARTING 1.11.21

In order to make use of the services we offer (with the exception of accommodation), those aged 12-17 must present a COVID-19 certificate or a certificate issued by a healthcare provider indicating the negative result of a PCR test (taken no more than 72 hours previously) or rapid antigen test (taken no more than 48 hours previously).

Tests can also be taken in pharmacies (the closest to the hotel being located in Viru Keskus shopping centre). The result of a test taken in a pharmacy must be negative and the test must not have been taken more than 48 hours previously. In order to make use of the services offered by the hotel (with the exception of accommodation), the result of a test taken in a pharmacy must be negative and the test must not have been taken more than 48 hours previously.

Those up to 12 years of age can use the services offered by the hotel without testing and without having to present a COVID-19 certificate.

 

Breakfast and dinner can be delivered to your room for an additional fee of €9 per room. Note: Breakfast orders must be placed no later than the night before.

In accordance with the regulations issued by the Estonian government, we are unable to provide services requiring the presentation of an officially recognised COVID-19 certificate to guests who do not have one.

Please note that any prepayments for services you are unable to use because you do not have a certificate are not subject to reimbursement.

We thank you for your understanding and cooperation and wish you a safe, enjoyable and indeed unforgettable time at our hotel!

Due to the current restrictions and the need to limit contact between people, only registered guests staying at the hotel may be in hotel rooms.

In addition to reminding you to wear a mask, security staff have the right to check that those making their way to the accommodation levels have guest room door cards and to prevent those who are not staying in the hotel from accessing the lifts and guest room floors of the hotel.

Let's look out for one another and do our part to stopping the spread of COVID-19!

 

Original Sokos Hotel Viru's hygiene and safety measures

  • We are turning more of our attention to cleaning and disinfecting surfaces, following all of the Estonian Health Board's recommendations in doing so.
  • We have installed disinfecting stations by all of the entrances to the hotel.
  • We are making exclusive use of paper towels in the hotel's public bathrooms for hand-drying.


RECEPTION

  • A screen has been erected at Reception separating staff from guests.
  • All items handled by guests in the customer service process (pens, key cards, etc.) are being disinfected after every use.
  • Disposable masks can be purchased from Reception.
  • Wherever possible, we ask that all payments be made by card (avoiding the need to handle cash).


GUEST ROOMS

  • In cleaning guest rooms we are following all of the recommendations made by the Estonian Health Board. Every surface is thoroughly cleaned after guests check out.
  • All of our guest rooms feature forced ventilation, which ensures good circulation of air in the rooms.
  • Additional supplies (sewing kits, toothbrushes, shoe-shine cloths and the like) are now available from Reception rather than in your room.
     

BREAKFAST 

  • Breakfast is served at the restaurant or to the hotel room. 
     

RESTAURANTS 

  • We have installed disinfecting stations by all of the entrances to our restaurants.
  • We have arranged the tables so that there is at least two metres' distance between them.
  • Wherever possible, we ask that all payments be made by card (avoiding the need to handle cash).


CONFERENCES

  • All rooms and the lobby are spacious enough to allow safety in the use of area.
  • We have installed disinfecting stations in the conference centre foyer and conference rooms.

 

This information is valid as of 29.10.21 and until new regulations are announced.