General terms of booking and cancellation at S Group hotels
1. SCOPE OF APPLICATION AND SPECIAL TERMS AND CONDITIONS
These terms and conditions apply to individual bookings, unless a special agreement has been signed. However, these terms and conditions do not apply to bookings made by private persons if the booking is made for a group of more than nine people. These terms and conditions also apply to online hotel bookings made through the S Group hotels' website.
The hotel is entitled to apply special terms different from those stated here if the application of special terms is due to public holidays, special events hosted at the hotel, seasonal changes or additional services included in the accommodation.
2. BOOKING AND CONFIRMATION
When booking, you must state your name, address, time of arrival and departure, and method of payment.
The booking is binding once it has been confirmed orally, in writing, or by other means such as e-mail, and once a booking number has been issued. The hotel may place conditions on the booking, such as compliance with certain rules, a booking fee, or confirmation of the booking by credit card.
3. ARRIVAL AND DEPARTURE
Usually, the room is available by 4.00 p.m. on the day of arrival and it must be vacated by 12 noon on the day of departure. The hotel may specify different check-in and check-out times which are indicated on the booking confirmation.
Unless otherwise agreed in connection with the booking or unless there are other conditions on the selected rate or booking time, the room will be reserved for you until 6.00 p.m. on the day of arrival. If you arrive later, you must confirm late arrival with your credit card. Otherwise the hotel may re-sell the room. Time limits other than those mentioned in the general terms and conditions are indicated in the booking confirmation.
If you arrive at the hotel at the check-in time specified in the booking confirmation but your room is not available, the hotel shall provide you a similar standard room at no extra cost.
4. BOOKING GUARANTEE
The booking is verified using a credit card. A booking verified with a credit card will remain valid in case of late arrival and you do not need to inform the hotel separately about it.
For verification of the booking, we need the following details: your name, credit card number and validity, address, telephone number and e-mail address. The information will be requested orally or in writing.
5. CANCELLATION, CHANGE AND NO SHOW
Bookings have to be cancelled by the time indicated on the booking confirmation. This also applies to bookings of accommodation for several days.
In the event of no show, the hotel is entitled to charge you for one night including taxes and any other additional services included in the booking.
If you have booked a room for several nights, you must pay the agreed price for the full stay. Early departure can also change the total price for the accommodation.
6. FEES AND CHARGES
All hotels accept the most common payment cards. However, hotels have no obligation to accept foreign currency, vouchers, cheques or payment cards unless the hotel has offered to do so.
Unless the room has been paid for in advance, you must pay for your room in cash or by credit card upon arrival. The hotel is entitled to request international credit card holders to provide credit card details as a pre-authorised payment. The hotel may use the pre-authorisation to charge a booking fee, which will be deducted from the final hotel bill. If the hotel has not pre-authorised your credit card, the hotel will be entitled to request a deposit in cash for the use of additional services (such as the mini bar) when you check in.
7. CUSTOMER CONDUCT AT THE HOTEL
Guests are required to show good manners and compliance with hotel regulations. If you fail to comply with these rules, you may be requested to leave the hotel immediately. You will be required to pay for your accommodation and any additional services ordered, and you will not be refunded any payments already made.
8. HOTEL'S RESPONSIBILITY FOR YOUR PROPERTY
You can keep your valuables in the safe located in your hotel room, or you can ask the hotel to store your valuables. The hotel is entitled to charge you for storing your property.
If the property is exceptionally valuable, you must inform the hotel before depositing it for storage. The hotel may refuse to store such property.
You are personally responsible for your luggage unless the hotel has agreed to store it for you. The hotel must clearly state whether or not it accepts any responsibility for luggage left in its luggage room.
The hotel is not responsible for any items kept in your room safe.
Similarly, the hotel is not responsible for any damage to or disappearance of vehicles parked in the hotel car park or parking lot, or items left inside the vehicle. The hotel must clearly indicate that there is no security surveillance in the car park and parking lot and that the hotel is not responsible for the customer's items left in the car.
9. CUSTOMER'S LIABILITY FOR DAMAGES
As a customer, you are responsible for any damage that you, your guest or your pet intentionally or negligently cause (e.g. by smoking in the room) to the hotel room or other hotel premises, hotel furniture or other equipment, or to other hotel customers or their property.
Liability for damages is determined in accordance with general damage liability principles.