Central Sales Services irregular opening hours
What is S-Card?
TERMS AND CONDITIONS OF THE S-CARD LOYAL CUSTOMER PROGRAMME
S-Card is a loyalty card for business travellers. The annual card fee is €25 and remains valid over a 12 month period.
Members must be over the age of 18. Please note that if you collect and use various S-Card benefits during both business and private trips, you are obliged to agree upon the correct use of the card and any subsequent benefits with your employer. Further information is available at www.vero.fi.
1. General terms and conditions concerning S-Card membership
1.1. S-Card membership constitutes a contractual relationship between SOK Tourism Business Chain Management/S-Card Customer Service (hereinafter the "S-Card") and an S-Card member (hereinafter the "S-Card member"). S-Card memberships, membership cards or any other membership identifications cannot be granted to a business enterprise.
1.2. These terms and conditions replace all previous terms and conditions concerning the S-Card loyal customer programme and apply to all S-Card members.
1.3. S-Card memberships and S-Card membership cards are personal.
1.4. In the event that you lose your S-Card or other membership identification or if your contact information changes, you should contact S-Card Customer Service in person immediately. S-Card shall not be liable for any possible damage or loss caused by the loss of an S-Card member's S-Card or any incomplete contact information.
1.5. The S-Card loyal customer programme is valid until further notice, and S-Card reserves the right to discontinue the S-Card loyal customer programme by notifying an S-Card member thereof at least six months in advance.
1.6. S-Card reserves the right to change the terms and conditions of the S-Card loyal customer programme and to notify any members of such changes either via its webpages, e-mail or with a letter no later than a month prior to the entry into force of the changes.
1.7. S-Card reserves the right to cancel an S-Card membership within the S-Card loyal customer programme in the event that an S-Card membership has been misused or if the member in question is in breach of these terms and conditions. Such cancellation of membership may also entail the loss of any S-Card benefits. An S-Card member may terminate his or her membership at any time by notifying S-Card Customer Service of the termination. Annual S-Card membership fees already paid will not be refunded.
1.8. If S-Card members use any benefits they have earned in connection with their work for private purposes, the use may constitute a benefit subject to tax. S-Card shall not be liable for any tax consequences arising to the S-Card member in question.
1.9. S-Card membership cards or other membership identifications cannot be used simultaneously with other customer loyalty cards.
1.10. New S-Card members are entitled to terminate their S-Card memberships free of charge and without costs arising from membership within fourteen (14) days of becoming a member, if the card order was submitted online. The prerequisite for such termination is that any possible S-Card benefits accumulated or S-Card offers have not been used.
2. General rules concerning membership
2.1. The accumulation of S-Card benefits and S Points requires members to present their membership card or other membership identification during check-in at the reception of the hotel, when they are staying at an S Group hotel or at a hotel of an S-Card partner. In terms of restaurant and meeting services, the card or other membership identification should be presented in connection with payment. Benefits can be accumulated starting from the day on which the S-Card member in question joins the S-Card membership programme.
2.2. Accommodation in an S Group hotel includes the S-Card service benefits, provided that the price of the accommodation accords with the daily rate or a negotiated (corporate) rate. Accommodation prices may include restrictions, and not all room prices necessarily entitle members to receive S-Card service benefits or accumulate S Points. When two S-Card members share a double-occupancy room and pay for double occupancy, both are entitled to the S-Card service benefits.
S-Card service benefits include:
- A meal benefit valid for six months from the date on which it was given. A meal benefit given in Finland may be used via direct charging from the member's S-Card or by means of some other membership identification at S-Card outlets and locations in Finland. The Sokos Hotels of St. Petersburg and the Sokos Hotel in Tallinn offer their own meal benefits that can only be used locally. Meal benefits can be used solely for the payment of food and beverage purchases. During check-in, meal benefits are granted for the duration of the entire stay so that the member will be granted one meal benefit per day. Purchases paid for with a meal benefit do not accumulate S-Points and cannot be used to pay for products with S Group's co-op membership prices. Meal benefits must always be used in full. Any possible unused portions will not be refunded or credited to the S-Card member.
- Hotel-specific S-Card benefits, which are varying additional benefits for S-Card members.
- Daily newspaper free of charge.
- A family benefit with which a family member and/or a pet living in the same household as the S-Card member can stay in the same double-occupancy room as the member free of charge. You can utilise the family benefit when you make a reservation through the hotel's sales service or at the hotel. We cannot guarantee the realisation of the family benefit in relation to reservations made through travel agencies or other third parties.
- Varying and hotel-specific Express benefits, which consist of products and services with special rates that can be paid for with S Points.
2.3. An S-Card or other membership identification allows an S-Card member to earn S Points from all hotel, restaurant and meeting-venue purchases in S-Card outlets and locations. The accumulation of S Points requires the S-Card member to pay for or be present for the approval of an invoice in person. S Points are earned up to a maximum sum of €3,400 per invoice or purchase. Any S Points granted erroneously may be cancelled by S-Card after the fact.
The S Points will begin accumulating from the very first purchase and will continue to accumulate throughout the 12-month validity of the card. The S Points accumulated from the purchases of each month are credited on the member's S-Card on the third day of the following month. If the card's validity continues after the first 12-month period, the purchases are transferred to the purchasing history and the card period begins anew, so that the accumulation of S Points starts again at 2%.
S Points are accumulated in accordance with the following table:
Purchases during the year of validity: S Points from the sum of purchases: %
€7,201 or over 8%
S Points are valid for a period of 12 months from the date on which they were earned and can be used as means of payment in all S-Card outlets and locations, excluding ABC service stations.
Purchases made at ABC outlets do not accumulate S Points. Correspondingly, S Points cannot be used as means of payment at ABC service stations.
Further information on the use of S Points is available on our website.
2.4. S-Card benefits are personal. They cannot be combined with the benefits of another S-Card or membership identification or transferred to another S-Card or some other membership identification. When an S-Card membership falls within the scope of a Company S-Card agreement, S Points can be transferred from the main membership card or other primary membership identifier to a secondary card or membership identification.
2.5. In respect of missing S-Card benefits or S Points, S-Card members should contact the outlet or location which failed to register the benefits or points. Missing S-Card benefits and S Points are subject to the normal periods of validity, and S-Card shall not be responsible for any losses attributable to S-Card benefits or S Points that have not been registered. Erroneously registered or missing benefits can be corrected retroactively for a period of 12 months.
2.6. S-Card members have at their disposal a web service through which they can check the amount of S-Card benefits to which they are entitled. Login takes place online. The amounts of S-Card benefits can also be checked by an inquiry sent as a text message or from the S-Card Customer Service or at the reception of an S Group hotel.
2.7. The validity period of S-Card benefits cannot be changed or extended. Any unused, expired benefits are removed from a member's S-Card after their period of validity has expired. Such benefits cannot be reinstated.
3. S-Card membership levels
3.1. New S-Card members are provided with a basic-level S-Card or other membership identification when they have paid the annual S-Card membership fee according to the valid price list.
3.2. The level of membership is automatically upgraded to the Premium level when the S-Card member's purchases amount to at least €7,000 or when he or she has accumulated 30 days of accommodation during the 12-month card period. Membership levels are not upgraded during hotel stays and the upgrade may take up to a week from the purchase requirements being fulfilled.
After the membership has been upgraded, the S-Card member in question will be provided with a Premium S-Card or some other Premium membership identification. In the event that the purchases exceed the required level in the middle of the 12-month card period, the S-Card member in question will initially be provided with a replacement Premium S-Card or some other Premium membership identification for the rest of the period. After the period of validity of the replacement card or other membership identification has expired, the S-Card member will be provided with a Premium S-Card or other Premium membership identification not subject to annual fees for the following card period (12 months). After a full Premium card period, the S-Card member will be provided with a new basic-level S-Card or other membership identification subject to an annual membership fee, unless his or her purchases during the full Premium period have amounted to the purchases or accommodation days required for a Premium membership.
3.3. In addition to S-Card benefits, Premium S-Card members are entitled to the following additional Premium benefits:
- S-Card membership not subject to an annual fee (12 months)
- Additional Premium benefits, consisting of varying hotel-specific benefits
- Priority availability for bonus nights paid for with S Points
- As an additional service benefit, room upgrades as per availability in connection with check-in
4. Processing of personal data
4.1. The S-Card member accepts and consents to the fact that S-Card registers and processes the member's personal data and purchase transactions in accordance with legislation and these terms and conditions. Personal data is processed and recorded only for the purposes of the management of the S-Card membership, S-Card benefits and S Points, as well as for the purposes of customer service and marketing, either by S-Card alone or together with its partners. The customer's personal data shall not be disclosed to companies outside the S Group for any other purposes than the production of services related to the S-Card loyal customer programme.
4.2. An S-Card member can deny direct marketing within the web service set up for S-Card members or by notifying S-Card Customer Service of the denial.
Any questions and inquiries concerning the S-Card loyal customer programme may be addressed to S-Card Customer Service, which is open Mon–Fri from 9:00 a.m. to 4:00 p.m. Send an e-mail to firstname.lastname@example.org or call +358 10 768 2777.
S-Card shall not be liable for any possible misprints or typographical errors, and reserves the right to change the terms and conditions of the S-Card loyal customer programme.