Interruptions in online reservations
What is S-Card?
Smoothie as you wish
A family from Helsinki, consisting of a mother, a father and a 10-year-old girl, came to stay with us. The parents ordered themselves drinks and went to sit down. At this point, we offered the child some cookies. After a while the girl came back to order herself a smoothie. I asked her if she had ever made one herself. The girl shook her head and I asked her if she wanted to. She was allowed to create and decorate exactly the kind of drink she wanted. The smile on this little girl's face said more than a hundred words! Before departing, she came over to give a hug.
A missing suitcase
A customer appeared very nervous when checking in. My colleague Ann asked if we could be of assistance. The customer appreciated our asking and told us his suitcase had gone missing at the airport and he was very disappointed. In addition, he had received poor service, as no one had seemed to take any interest in his missing luggage.
A memorable wedding day
A couple in the Grill It! restaurant were having dinner and celebrating their 40th wedding anniversary. The assistant Henna from the dining room and Tatiana from the kitchen created a wonderful dessert dish for the, with a greeting. They were told this made it their best wedding anniversary ever. The comment of the assistant coach was: "I don't know which one of us enjoyed it more, our customers or ourselves!"