Issues with the adult amount selection and resending of booking confirmation emails
Always click to select the number of adults when making a new booking. Please check on the booking confirmation page that the booking has been made for the correct amount number of people. Also due to technical issues the booking number has been missing from the confirmation messages for bookings made during 14.-20.1.2022. We will resend booking confirmations to customers whose confirmations have been deficient. The reservations are still in order. We apologize for the inconvenience!
Group hotels continue to offer accommodation, temporary layoffs introduced
Media release March 19, 2020
The coronavirus has caused a significant drop in the number of S Group hotel and restaurant clients. Some hotels and restaurants will be closed and staff temporarily laid off. Hotels are however still open in most cities and reservations are accepted.
The corona epidemic has had a major impact on the tourism and hospitality industry. Like the rest of the industry, the S Group has also had to implement various adjustments both in its hotels and restaurants.
SOK's subsidiary Sokotel Oy, which operates Sokos Hotels and Radisson Blu Hotels in the Helsinki metropolitan area and other major cities, will temporarily close hotels in Oulu, Vaasa, Tampere and the Helsinki metropolitan area, as well as temporarily lay off staff. The layoffs affect the entire Sokotel Oy staff in Finland, a total of 1048 persons. The maximum duration of the layoffs is 90 days.
The majority of Sokos Hotels owned by the S Group's regional cooperatives are currently open. Decisions on possible closures will be made locally.
− The status of each hotel can be found on our website Sokoshotels.fi, and that of our restaurants on raflaamo.fi, Marketing Director Outi Vitie advises.
The still open S Group hotels and restaurants pay particular attention to safety and hygiene, allowing their safe use. Employees are given detailed instructions which are enforced at all locations.
Hotels offer their customers a more flexible cancellation policy. Rooms booked between March and April can be canceled free of charge until 18:00 on the day of arrival, at which time any advance payment will be refunded to the customer. You can also rebook your reservation free of charge until the end of the year.
- We are facing an unprecedented situation and are constantly monitoring its development and re-evaluating our actions as necessary. Our number one priority is the health and safety of our staff and our customers. You can still make hotel reservations and contact our customer service, SOK Tourism and Hospitality Chain Manager, Harri Ojanperä, confirms.
Harri Ojanperä, Senior Vice President, SOK Travel and Hospitality Industry Chain Management, harri.ojanperä@sok.fi, 050 042 1175
Jarkko Härmälä, Managing Director Sokotel Oy, firstname.lastname@example.org, 050 388 4378
The S Group's tourism and hospitality business is a growing and developing industry. The S Group has 50 Sokos Hotels in Finland, Tallinn and St. Petersburg and eight Radisson Blu Hotels in Finland. In addition to nationwide restaurant chains such as Rosso, Amarillo and Coffee House, the S Group includes a large number of unique restaurants and franchise operations such as Hesburger and Fafa's. Raflaamo.fi gathers all more than 500 restaurants under one roof. SOK Travel and Hospitality Chain Management is responsible for the development and management of the Sokos Hotels chain and S Group chain restaurants in Finland and the surrounding areas.
Sokotel Oy is a subsidiary of SOK's tourism and hospitality business, which operates fourteen Sokos Hotels and seven Radisson Blu Hotels in the Helsinki metropolitan area, Tampere, Oulu and Vaasa.