Sokos Hotels is the most trusted hotel chain in Finland 2023

Consumers' choice – once again Sokos Hotels is the most trusted hotel chain in Finland

3rd of February, 2023
With almost half (45%) of the mentions in the category concerned, the Reader's Digest European Trusted Brands survey has chosen Sokos Hotels as Finland's most trusted hotel chain for the 12th time in a row.
"We're proud of the confidence Finnish consumers have shown in us", rejoices Outi Vitie, Marketing Director at Sokos Hotels. "Sokos Hotels has been part of Finnish hotel life for 49 years. In addition to our 1,300 employees, we also offer local operators a significant amount of work at the different locations of our hotels. The share of locally produced food served in our restaurants is continually growing and in our procurement of materials we favour Finnish suppliers. I believe that Finnish origin is a sign of quality and trust for Finnish consumers."
The respondents of the survey have first named the brand they consider most trustworthy in the product category in question, after which they have rated how well five different features fit this brand on a scale from 1 to 5. The rated features were: quality, value for money, strong product image, understanding consumers' needs, and ethical responsibility. In addition, respondents were asked how likely they were to choose the brand when making a purchasing decision, whether they had used the brand they chose during the past 12 months, and whether they would recommend it to others. Sokos Hotels received the highest score in the category from those who selected it for understanding consumers' needs and ethical responsibility. 

For further information, please contact:
Outi Vitie, Marketing Director, Sokos Hotels, tel. +358 50 66 287,
The Sokos Hotels chain is also the most sustainable hotel chain in Finland. Read more about our sustainability here »
The survey:
CIL Suomi Oy/Reader's Digest conducted the annual survey for the 23rd time. The main partner was the data research company Norstat Finland Oy. The survey was implemented as an online questionnaire, with 2,008 respondents. The sample was extracted from the customer register of CIL Suomi Oy and the online panel of Norstat Finland. The results were demographically weighted in terms of age (20+), gender and neighborhood.
Using open-ended questions, the survey studied what the most trusted brands in 40 different product groups were in the opinion of the respondents.