Interruptions in online reservations
What is S-Card?
About to pop the question
A bit more relaxed lunch break
Conference guests were returning from their lunch, and a couple of ladies assumed genuine Break –positions. They relaxed on the lobby bar couches from where they, most likely jokingly, asked for a blanket. Well, I took them seriously and took them a blanket. I can assure you they were positively surprised. Something quite small, but surprising.
Seija, Break Sokos Hotel Tahko, Tahkovuori
A hiking tour which ended at a hotel
A mother and her young son had left to go hiking. Their purpose was to overnight in a tent. That night, however, we had considerable rainfall, and the tent of inexperienced hikers had become wet. Apparently also their equipment to light a fire had been soaked, because the mother called the hotel sounding miserable, as they didn't even get a fire going.
Sanna, who works at our restaurant, took the call. The mother was worried her son would not be able to walk all the way to the shelter, and asked if they could stay at the hotel. Our hotel was full, but Sanna came up with a solution. She was able to place them on the map, told them the phone number for the local taxi, and advised them of the nearest road to where the taxi could be ordered. After this, Sanna started preparing our sauna cabinet with extra beds.
After some time, mother and son arrived at the hotel, and were very pleased with their rest between dry sheets. The tent was placed in the sauna to dry, and they were able to continue their trip on the following day.
Sausages on the menu
Päivi was adding some logs onto the fire in the fireplace when a couple walked by. They remained to admire the crackling fire. Then the man noted that he wished they had sausages, as they were a little hungry, and all the restaurants had already closed. I got an idea and asked them to wait. I quickly popped in to our shop, grabbed a pack of sausages and arranged a campfire. The customers were really happy and could go to sleep feeling satisfied.