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Accessibility statement for Sokos Hotels Application

This service is built by Suomen Osuuskauppojen Keskuskunta (SOK). We want as many people as possible to be able to use the service. This means that, among other things, you should be able to:

  • choose colors, contrast levels and fonts using the settings in your own browser or device.
  • zoom into the page as much as you need to without any content becoming unreadable.
  • navigate using a keyboard, voice control or other input devices.
  • use a screen reader, like NVDA or VoiceOver.

How accessible is the service?

This service is partially conformant with the Web Content Accessibility Guidelines (WCAG) version 2.2 at AA level.

We know that some parts of this service might create a barrier to some users, these include:

  • If you use VoiceOver, the user cannot access the signature field and cannot finish the check-in.
  • If you use VoiceOver or TalkBack, when copying the reservation number there is no status message indicating that the reservation number has been copied when performing the action.
  • If you use VoiceOver or TalkBack, when selecting a nationality, there is no indication of the selected option.
  • If you use VoiceOver, the loading view does not provide a status message or description of what is happening.
  • If you use an external keyboard, the "Share Reservation" button in the Hotel Details view is not accessible, the links in the Hotel Details view is not accessible, the Hotel Details photo gallery works partially when using an external keyboard.
  • If you use an iPhone with an external keyboard, the Finnish Identity Code field cannot be accessed if you skip it and go back.
  • If you use an Android device with an external keyboard, the Finnish Identity Code field cannot be accessed at all.
  • If you use a screen reader such as VoiceOver or TalkBack, hotel pictures do not have alternative text or may not be read correctly.
  • If you use VoiceOver or TalkBack, the focus order of the headers will not be correct, making navigation difficult.

Cookie management

  • If you use voice control software, you might find that you're unable to interact with the buttons on the cookie consent panel by name, as their accessible names do not match the visible text. The buttons work correctly if activated a different way, such as identifying them by number.

Logging in and registration

  • If you have low vision, you might find it hard to see some text
  • If you zoom the text on your screen to 200% or more, some content may not be fully visible.

Give feedback about our accessibility

Have you noticed accessibility issues in our service? If our service creates a barrier for you, please tell us about it and we will try to fix it.

To help us identify the issue, please try to include:

  • Which service you are using (Sokos Hotels Application) and exactly where the issue appears
  • Which device and browser you are using
  • If you are using any assistive technology (e.g. NVDA or VoiceOver), the name and version
  • What you were trying to do and what happened

We will respond as soon as possible.

Supervisory authority

For the purposes of the act on the provision of digital services, Sokos Hotels Application is an online store.

If you are not satisfied with our reply, or do not receive a reply within two weeks, you have the right to file a report with Traficom, the authority responsible for enforcing the digital accessibility requirements in Finland. The Traficom website explains how to file a report, and how the matter will be handled.

Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
PO Box 320
FI-00059 TRAFICOM

webaccessibility.fi
Email: saavutettavuus@traficom.fi
Telephone: +358 29 534 5000

Preparation of this statements

This statement was last reviewed on 15.10.2025.

The results listed here have been identified based on self-evaluation, with support from SOK's accessibility team.