Solo Sokos Hotel Turun Seurahuone has been awarded the Best NPS of the Year among Sokos Hotels' Solo hotel type properties at S Group's national hospitality management conference in April. The award is a wonderful recognition of the hotel's long-term commitment to customer experience and service quality.

NPS (Net Promoter Score) is an internationally used customer satisfaction metric that indicates how likely a customer is to recommend a service to others. A high NPS score results from excellent customer interactions, smooth service, and a comprehensively successful guest experience.

Best NPS is awarded to the Solo Sokos Hotel that has received the best recommendation scores from its customers. Solo hotels are known for their individual service, experiential offerings, and local personality – qualities for which Solo Sokos Hotel Turun Seurahuone has received exceptionally strong feedback from its guests.

The award is recognition for the entire staff of Solo Sokos Hotel Turun Seurahuone. Customer-centric approach, warm encounters, and uncompromising professionalism are concretely reflected in customer experiences and in the fact that the hotel is recommended time and time again.

"We are truly grateful and happy about this wonderful award and the recognition from our guests. Individual and attentive customer service is close to our hearts, and delivering it with quality is one of our most important tasks. This wonderful award is thanks to our diamond staff, who day after day and year after year charm and serve our guests with their whole heart and by creating delightful surprises," praises hotel manager Sanna Paloniemi from Solo Sokos Hotel Turun Seurahuone.