Website

Accessibility statement for Sokos Hotels Website

The website partially meets the Level AA requirements of the Web Content Accessibility Guidelines (WCAG) 2.2. Issues that do not comply with the requirements are mentioned below. We aim to fix accessibility deficiencies as quickly as possible as part of our ongoing website development work.

Below are the most common accessibility deficiencies categorised according to WCAG criteria sections.

General

Perceivable: Information and user interface components must be presentable to users in ways they can perceive.

The website can be used in landscape mode, however, some elements appear larger or smaller than intended use.
The website contains graphical elements that do not have text alternatives or have incomplete text alternatives.
Some buttons have unclear text alternatives or are missing them entirely.
Not all headings on the website are programmatically marked as headings.
Not all lists on the website are programmatically marked as lists.
There are some text elements and graphical elements on the website whose contrast ratios do not meet the minimum requirements.
In some places, focus moves to elements that are not visible.

Operable: User interface components and navigation must be operable.

Not all functions are accessible through keyboard use.
The focus order is not optimal everywhere.
The website has elements whose interactive parts are not large enough.
Some quantity selection components are not fully accessible in all languages.

Understandable: Information and the operation of the user interface must be understandable.

Not all headings visually appear as headings.
Navigation behavior is not always consistent.
Some documents are difficult to understand when read with a screen reader.

Robust: Content must be robust enough that it can be interpreted by a wide variety of user agents, including assistive technologies.

In several places, content loading or completion of loading is not announced to screen readers.
The website has instances where notifications are not announced to screen readers.

Details - Reservation booking journey:

Brand logo (link to homepage) has no text alternative
Social media icons in the footer lack text alternatives
Decorative images are not properly marked as such, including on the confirmation page
On the "Omat Tietosi" (Your Information) page, references from labels to fields are broken, so the fields have no accessible names
Heading levels are not used consistently or descriptively throughout the booking process
The "Huone 1" heading on the "Valitse huone" (Choose a room) page has insufficient contrast at mobile size
It's not possible to reach "Hae varaus" (Find reservation) using only the keyboard
Many stages of the booking process have identical page titles, rather than descriptive ones
On the "Omat tietosi" (Your Information) page, the accessible names of the fields are empty, so they do not match the visible labels
Some buttons (language picker, for example) don't pick up an accessible name
Inside the booking drawer, moving focus away from the place selector causes a selection
The language names in the language picker are in their local languages but none of their ancestors declare the language of that part of the page
Some buttons (payment methods) have nested radio buttons (nested interactive controls are not allowed)
Some elements such as the quantity buttons don't have Estonian translations for screen readers

Other Notable Issues:

Award images under "Creating happiness" on the homepage should give an indication of where the link will point

Preparation of this statement

This statement was last reviewed on 20.3.2025. The results listed here have been identified based on self-evaluation, with support from SOK's accessibility team.

Provide feedback on accessibility

Did you notice an accessibility issue with our service? If our service causes you any difficulties, please let us know, and we will do our best to fix the issue.

By email: saavutettavuus.mara@sok.fi

We will respond to you as soon as possible.