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The Coronavirus impact on S-Group Hotels
April 7, 10:00
Due to a significant decline in demand, we may to adjust our operations in some hotels and restaurants. You can be safely accommodated in any of our hotels that remain open.
We're doing everything to make sure that the safety and hygiene of our hotels and restaurants is handled in an exemplary manner. We're paying special attention to these important issues. We've provided detailed instructions for all our employees, and we make sure these instructions are followed at every hotel and restaurant.
Due to the prevailing situation, we've changed our cancellation terms. We want to offer our customers booking and cancellation terms that are as flexible as possible.
Our new cancellation terms apply to all accommodation bookings made between 15 March to 31 May 2020. You can now cancel your booking without incurring cancellation fees by 6 p.m. on the day of arrival. If you've already paid for your accommodation, we'll reimburse the deposit. According to your hotel's availability, you can also change the dates of your booking free of charge for any date through to 31 December 2020.
If you have a reservation for a hotel that is currently closed or is about to close, you will receive a new booking confirmation from the hotel to which your reservation has been transferred. If your booking is not transferable, we will contact you by phone.
If you'd like to change an existing booking, please call the Sokos Hotels Sales Service Centre at +358 20 1234 600.
Hotels that are closed until further notice / Hotels still open
Original Sokos Hotel Helsinki
Radisson Blu Aleksanteri Hotel
Radisson Blu Royal Hotel
Radisson Blu Seaside Hotel
Closed: Original Sokos Hotel Kimmel
Original Sokos Hotel Arina, April 1 - May 31
Closed: Original Sokos Hotel Lakeus
Radisson Blu Marina Palace
Solo Sokos Hotel Turun Seurahuone
Closed: Original Sokos Hotel Royal Vaasa
Closed: Original Sokos Hotel Vantaa
Solo Sokos Hotel Palace Bridge
Closed: Solo Sokos Hotel Estoria