Key indicators

Key indicators

 Financial responsibility at Sokos Hotels
Financial responsibility at Sokos Hotels

KEY INDICATORS

FINANCIAL IMPACT 

The recovery of international travel and domestic demand, together with long-term investments in customer services and the Sokos Hotels brand, increased sales at hotels in 2016.

 

2016

2015

2014

Total number of hotels

50

50

52

Retail sales, EUR million

234

220

210

Nights stayed

2,2M

1,9M

1,8M

Child customers

174 000

169 000

162 000

Average room price, EUR

89

89

89

Bonus paid, EUR million   

2,2

1,95

1,79

 

ENVIRONMENTAL IMPACT

Energy consumption at Sokos Hotels

 

2016

2015

2014

Electricity, GWh

71

77

81

Heat, GWh  

77

83

83

Water, million m3

0,55

0,55

0,59

 

S Group's hotels have joined energy efficiency agreements for industries. The objective of the agreements is to improve the efficiency of energy consumption by 70 GWh in 2008–2016. Motiva will publish the results for the agreement period in summer 2017.         

Green Key environmental programme

We monitor the water and energy consumption of our hotels as part of the Green Key programme. We save energy by using LEDs, energy-efficient lightbulbs and motion detection and timing systems. During modernisations, we always install, for example, water-saving shower heads in our hotels. In 2015, water-saving shower heads were installed in Original Sokos Hotel Albert. In the 2016 measurement, the hotel's water consumption had decreased by as much as 40%.

 

2016

2015

Green Key-certified Sokos Hotels

28

21

Green Key criteria representing the development of environmental work fulfilled on average

23

21

 

Our aim is to include all Sokos Hotels in Finland within the scope of the Green Key environmental programme by the end of 2017.

Read more about the Green Key programme at Sokoshotels.fi
http://greenkey.fi/

 

SOCIAL IMPACT

Personnel

The figures include information about Sokos Hotels in Finland as of 30 November 2016.

Number of personnel

1325

 

Age and gender distribution

Women, %

82,4

Men, %

17,6

Average age

36,7

 

Type of employment

Permanent, %  

88,2

Fixed-term, %

11,8

Full-time, %

38,0

Part-time, %

62,0

 

Customers

Increasing customer loyalty was set as the objective of the 2012 brand reform. As a result, the satisfaction of customers with the services of Sokos Hotels has increased to an excellent level. Our regular investments in the development of our customer service and the customer experience can be seen as more satisfied customers.

Customer satisfaction is measured annually by means of an electronic survey conducted by Taloustutkimus. It is sent annually to approximately 30,000 customers. The survey scale ranges from 1 to 5.                                                                          

 

2016

2015

2014

Customer satisfaction

4,26

4,27

4,26

 

Responsible procurement

Our procurement activities comply with S Group's sustainability principles and guidelines. Read more: https://www.s-kanava.fi/web/s-ryhma/periaatteet-ja-linjaukset