Interruptions on My S-Card services
What is S-Card?
If you are unable to make a reservation normally, try to use another web browser or contact the Sokos Hotels sales service by calling +358 20 1234 600 (€0.0835 per call + €0.1669 per minute, Mon–Fri 8 am – 8 pm).
Supported web browsers
The Sokos Hotels website can be used with all commonly used web browsers. The use of the services requires that you accept cookies in your web browser. For the sake of data security and the general functionality of the website, we recommend that you use the newest browser versions.
The following browsers are supported in the sokoshotels.fi service:
Mozilla Firefox 19.0.2
Microsoft Internet Explorer 9.0
We cannot guarantee the functionality of the Sokos Hotels website if you use any other browser. If you are using an old browser version, we recommend that you update it or install a new browser.
Accumulating Bonus from accommodation services
You can only accumulate Bonus from reservations made using Sokos Hotels booking channels. Similarly, you can only make reservations at co-op member prices using Sokos Hotels booking channels. These include our online service www.sokoshotels.fi, the Sokos Hotels sales service and Sokos Hotels in Finland, Tallinn and St. Petersburg. Bonus is always registered according to your check-out date. Alcoholic products are not subject to Bonus, payment-method benefits, surplus returns or S Points (Alcohol Act 51.2 §).
HOW TO MAKE A RESERVATION:
You can make a reservation if you are logged in and identified, using your S Code or S-Card identifier, or without logging in.
Logging in to the service
If you are an S-Card customer, log in to the service by using your S-Card ID. S-Card IDs will be sent to you when you join the customer loyalty programme.
If you do not want to log in to the service, start making a reservation by selecting a city or destination.
Select city or hotel
You can search for a hotel by using a city or hotel as the search word. If you search for a hotel by only using a city as the search word, the system will offer all hotels available in that city.
Select arrival and departure dates
Select arrival and departure dates from the respective calendars.
Select "Flexible days," if your stay can be earlier or later by three days.
If you want to book several rooms, you can add rooms by selecting "Add rooms." Select the number of rooms to be booked and define the number of persons staying in each room. You can book at most six (6) rooms under a single reservation. Later, you need to select a room type and price for each room. Each room must be provided with the name of one person staying in that room, and at least one adult must stay in each room.
Select the number of adults staying in the room (at most four (4) people, and the system will offer available rooms suitable for the selected number of people. The maximum capacity of a single room is four (4) people). Room types and prices feature a more detailed description and any capacity limitations regarding rooms with an extra bed. The booking view displays the room price per night and the total price. These are defined according to the number of people. A limited number of rooms with an extra bed can be booked online. If the number of people staying the night is higher, you can try to book several rooms or select fewer people per room.
Accommodation for minors
Minors may stay at our hotels without an adult. The hotel needs a written consent by email or some other contact from the parents to accommodate a minor. The age limit for minors staying alone is 16 years. On a case-by-case basis, this can be agreed upon otherwise with the child's parents. The parents' contact details must be attached to the reservation. When accommodating a minor, the young person fills in the hotel card as normal. With regard to payment, the same rules are followed as with other hotel guests. The minibar in the room will be locked and room bill forwarding will be prevented. As we are unable to verify the age of the customer when making a reservation, the hotel reception will make the final decision regarding an underage customer staying at the hotel.
Children of 3–15 years of age
If you want to book a room with one or more extra beds for children, select the number of children of 3–15 years from the menu. The room price will be a combination of the number of children and adults. The maximum capacity of a single room is four (4) people. If the number of people staying the night is higher, you can try to book several rooms or select fewer people per room.
Children of 0–2 years of age can get a cot bed or travel bed free of charge or accommodation without an extra bed.
The system will offer available rooms suitable for the selected number of people. Room types and prices feature a more detailed description and any capacity limitations regarding rooms with an extra bed.
Check-in and check-out times
Your room will be available to you on the day of arrival starting from 3 or 4 pm, depending on the hotel. You need to check out on the day of departure by 12 noon.
If you need a room for a person with limited mobility or another special room, please contact the Sokos Hotels sales service or directly the hotel of your choice.
If you are travelling with a pet, select a pet product for your online reservation. The pet product is not available online for all of our hotels. In this case, contact the Sokos Hotels sales service or directly the hotel of your choice. Pets are subject to an extra charge.
Bonus cards and reservation codes:
If the person paying for the room has an S-Etukortti card, select "S-Etukortti card." The S-Etukortti card must be shown at the hotel when checking in. Co-op member prices are subject to an S-Etukortti card.
If you have logged in to the service and are an S Group co-op member, your S-Card will automatically be connected to your reservation, and co-op member prices will be displayed to you.
Co-op member prices are intended for leisure travel. Accommodation must be paid in cash or with a personal payment card.
If you are a member of the customer loyalty programme, select "S-Card." By clicking the "Book room" button, a pop-up window will be displayed for identifying S-Card customers. Log in using your Oma S-Card service's username and password. You can also select a bonus night. You can only book a bonus night if you have enough S Points in your account to pay for the bonus night.
Business code and travel agency code
If your company has a business code or travel agency code for making online reservations, enter it in this field. Reservations made using a business code can be paid in cash or using a credit card.
If a reservation code is given in an offer for making online reservations, enter it in this field. The reservation code must be identical to that given in the offer.
Click "Book room" and the system will check whether there are available rooms in the city or hotel of your choice on the specific date and for the specific number of people. If you search by the name of the city, the system will display all hotels in that city with vacant rooms and the starting-from price of hotels over the selected period.
If a hotel has available rooms with your search terms, you can see available starting-from prices. The system may offer several different price products for the selected period. You can limit the rooms to be displayed by selecting room properties by ticking the "Show rooms with" checkboxes at the top of the page. You can view more detailed descriptions of room types by selecting a room type.
You can always select the lowest price offered by the system matching the purpose of your trip.
Make your stay even more wonderful. You can select paid additional services offered by the hotel. You cannot book additional services online for reservations made on the current day. In this case, contact the hotel directly.
You can also present your room preferences. Please note that your preferences can only be fulfilled in accordance with the hotel's occupancy rate. Not all preferences can be fulfilled in all room types.
Continue to personal details
Once you have selected your price and room type, move on by clicking "Continue to personal details."
Complete all fields thoroughly under "Personal details":
- First name
- Last name
- Street address
- Postal code
- Country of residence
- Telephone (including the area code)
- Email address and an optional second email address
The booking system will automatically send an email confirmation of reservations, changes and cancellations to the address entered in the field. Only enter one email address in the field without any additional characters or spaces. A booking confirmation will be sent to the address entered in the second email field. However, information about changes to or cancellations will not be sent to this address.
Contact details of users who have logged in are completed automatically in the reservation using the details you have entered. Check the details and add any missing contact details. If your details are incorrect, you can change them in My Information after making your reservation, or you can call the S Group's co-op member service (tel. +358 10 76 5858, Mon–Fri 8 am –8 pm, €0.084 per minute) or the S-Card customer service (tel. +358 10 76 82 777 (€0.0835 per call + €0.1209 per minute).
I will arrive by 6 pm
Your reservation will be valid until 6 pm on the arrival day, unless you have separately selected a late arrival. After 6 pm, the hotel shall have the right to sell the booked room to another customer. If you are unable to arrive, you must always cancel your reservation at our website, even if you have not confirmed any late arrival. (Your room is available on the arrival day starting from 3 or 4 pm. You need to check out by 12 noon on the day of departure.)
I will confirm my arrival after 6 pm, using a credit card
If you arrive at the hotel after 6 pm, you need to confirm your late arrival by entering your credit card details. Select the card type and enter your credit card number, validity date and the name of the cardholder. Once you have confirmed your late arrival, your reservation will be valid after 6 pm. If you do not use your confirmed reservation and have not cancelled your reservation in accordance with the cancellation terms, we will charge a room price of one night for the unused reservation.
The details of the card used to confirm your reservation will be verified automatically when confirming your reservation. If a Visa Electron or debit card is used, an authorisation hold of one (1) euro will be shown in your account. The authorisation hold will not be charged from the account, and it will be removed automatically in no later than three weeks.
I will pay for my reservation and confirm my arrival during the confirmation
You can pay for your reservation during the confirmation. Paid reservations will be valid after 6 pm until the next morning. You can pay for your reservation beforehand when making your reservation. Common online banking services and credit cards are accepted.
You can pay for your reservation during the confirmation. Paid reservations will be valid after 6 pm until the next morning. You can pay for your reservation beforehand, using online banking credentials of Nordea, OP-Pohjola, Danske Bank and S-Bank or using Visa, MasterCard, Eurocard, American Express and Diners Club credit cards or a Visa Electron card.
Some price products require an advance payment during the confirmation. Any refunds may be limited on a price product-specific basis. Terms and conditions are located under "Content and terms and conditions of the price" when making your reservation.
You can accumulate Bonuses from reservations paid at a co-op member price. No Bonus can be accumulated when paying afterwards or using a corporate card. Alcoholic products are not subject to Bonus, payment-method benefits, surplus returns or S Points (Alcohol Act 51.2 §).
Paid reservations cannot be changed or cancelled in the online service. If required, contact the hotel.
I have read the terms and conditions of reservations and prices, and I accept them.
You can confirm your reservation after you have read and accepted the terms and conditions of reservations.
Continue to confirmation
By clicking the "Continue to confirmation" button, your reservation details will be verified. You can change your reservation details by returning to a desired section through the top menu. You can go back a page by clicking the "Back" button. Once you have checked your details, click the "Confirm the reservation" button at the bottom of the page.
Write down the reservation number, as you will need it when you arrive at the hotel. You will also need the reservation number if you want to change or cancel your reservation. Please note that you can only change or cancel your reservation at sokoshotels.fi, in our sales service or at the hotel. If your reservation number is misplaced, contact the Sokos Hotels sales service.
If you are an S-Card customer, you can make an online check-in on the day of your arrival. Log in to the S-Card service by using your S-Card credentials, and you can see your current day's reservation under My Reservations. It includes the "Check-in" button. Notify the hotel of your estimated time of arrival and your contact details (telephone number or email address) according to how you wish to receive a notification when your room is ready. You can also pay for your reservation when logging in to the online service. Pick up your keys from the reception desk. The online check-in is only available for S-Card reservations made using the S Group's booking channels (online service, sales service or hotel reception).
If you are an S-Card customer, you can make an online check-out on the day of your departure, regardless of the booking channel or login method. Log in to the S-Card service by using your S-Card credentials, and you can see your current day's reservation under My Reservations. Click "Check-out" and pay any charges listed on your room bill. You can also add any minibar products you have used. Pay the bill and enter an estimated check-out time. Common online banking services and credit cards are accepted. A receipt of your payment will be sent to your email address after your check-out time.
SOKOS HOTELS – INSTRUCTIONS FOR CHANGES AND CANCELLATIONS
Reservations of customers who have logged in are shown under My Reservations of the login menu in the top right corner.
If you are not logged in, enter the reservation number and the last name under which the reservation was made in the "Search for reservation" field. With regard to reservations including many rooms, the last name of the person who made the reservation (Room 1) must be used. If the first and last names were entered in opposite fields when making the reservation, this must also be taken into account when searching for the reservation. Finally, select "Search."
The screen displays the details of your reservation. You can make changes to the price, date, number of persons, personal details, room type, additional services, preferences and reservation confirmations and payments. If you need to make any other changes, you need to make a new reservation and cancel the previous one in the online service. Changing accommodation details may cause changes in the accommodation price. The system will send a confirmation of any changes to your email address. The reservation number will remain unchanged after making changes.
Reservation summary and travel report
The reservation summary includes all details of your reservation. You can also print out the details.
Pay for your reservation
You can pay for your reservation by using online banking services or payment cards.
Cancel the entire reservation
Select "Cancel entire reservation" if you want to cancel your reservation. Regarding reservations including many rooms, all rooms will be cancelled when Room 1 is cancelled. If you only want to cancel some rooms included in reservations of many rooms, go to the "Edit reservation details" section. The system will send a confirmation of cancelled reservations to your email address. Select "Back" to return to reservation details. If you are unable to arrive, you must always cancel your reservation at our website.
Edit personal details
Select "Edit personal details" to edit the address details of the person who made the reservation.
Confirm your reservation with a payment card
You can confirm the validity of your reservation after 6 pm on the day of your arrival, by confirming your reservation using a credit card.
You can edit the dates of your reservation. Please note that changing the dates of your reservation may have an impact on the price or the availability of the price or room.
Edit additional services
You can book more additional services or remove them. You can add preferences to your reservation.
Edit the number of people
You can add people to your reservation or remove them from it. Please note that any changes in the number of people have an impact on the price and the availability of rooms.
You can change the room type. Please note that any changes in the room type may have an impact on the price and the availability of rooms.
If you want to make reservations at co-op member prices and get Bonus points, log out of the My S-Card service.
If you want to make a reservation as an S-Card customer, log out with your S-credentials and log in to the My S-Card service.
Unfortunately, it is not possible to book S-Card bonus nights at St. Petersburg hotels through the online service. Please contact our Sales Service, tel. +358 20 1234 600.